FREQUENTLY ASKED QUESTIONS
What is Lupin?
Lupin is a Legume which grows like a pea in a pod but is harvested in the same way as wheat. We use Australian grown Lupins in all of our Heat Packs as they have many advantages.
Why use Lupins?
They are low odour, chemical free and retain heat longer than others in the market. They don't sweat when heated in the microwave which is an absolute game changer! You can also use them as a cold pack by storing them in the freezer in an air tight plastic bag.
How long should I microwave my heat bag for?
You can heat a 1kg bag for up for 2 to 2 1/2 mins. I recommend 2 minutes initially and then additional 15 second increments. Times vary depending on Microwave wattage and the age of your microwave.
Do I need to put a glass of water in the microwave?
For Lupin filled heat bags, you do not need to heat them with a glass of water as Lupin is non-combustible. If your heat bag is filled with wheat you need to place a glass of water in the microwave while heating, so the wheat doesn't get overly dry and become combustible.
Can I wash my Heat Bag?
Washing your heat bag is not highly recommended as they can at times not return to the original condition however if you would like to wash it in the machine we would recommend a very gentle cycle. Dry the heat bag in direct sunlight once the material is dry and the lupins have returned to original size heat in the microwave.
Alternatively you can spot wipe your heat bag with a damp cloth and allow to dry fully before use.
How much will it cost to post my order?
Our Shipping rates are calculated at checkout prior to payment. Your order will be sent with Australia Post. Prices vary depending on weight and location however they are generally around the following prices.
$11 ~ under 1kg
$14 ~ 1kgs - 3kgs
$16 ~ 3kgs - 5kgs
$21 ~ 5kgs - 21kgs
$42 ~ over 21kgs